BlueCCTV.net and BlueCCTV.com ( S.A Blue Computer INC ) provides one year warranty on most of our products. Please review the following warranty restrictions.
The warranty only covers defects in materials or workmanship by the manufacturer and does not cover damages resulting from normal usage or the user’s negligence. Water damaged and burned circuit (due to using wrong power voltage) will not be covered by our warranty.
Basic Warranty and Return Statement
- All product returns require a Return Merchandise Authorization (RMA) number. ( sales@bluecctv.net )
- All returns must be received within 7 days from the delivered date or 14 days from the date of purchase, whichever is earlier.
- There is 25% restocking charges for all returned items, product must be unused and in good condition.
- Accessories are not covered under warranty. They are sold “as is”. ( Camera mount , Monitor Bracket ETC... )
- Accessories can not be exchanged or returned.
- We do not accept any Return or Exchange on following Items: All Clearance Items, Refurbished items.
- Special orders are NON RETURNABLE
- Shipping and Handling charges are NON RETURNABLE
- For all items shipped FREE SHIPPING SERVICES, all shipping cost involved in return and exchange process will be responsible by the customer.
- We do not accept any Return any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
- We do not accept any Return water damaged and burned circuit (due to using wrong power voltage) , Physical Damaged